Privacy Policy

Introduction

Welcome to Canva Templates ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our Canva templates and digital products.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you make a purchase or create an account on our website, we collect the following personal information:

• Contact Information: Name, email address, billing address
• Account Credentials: Username, password (encrypted)
• Purchase Information: Order details, transaction history, purchased templates
• Payment Information: Processed securely through PayPal (we do not store credit card details)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use the collected information for various purposes including:

• Order Processing: To process and fulfill your template purchases, send download links, and provide customer support
• Account Management: To create and manage your user account, authenticate your identity, and maintain your purchase history
• Communication: To send order confirmations, template access links, receipts, and important updates about your purchases
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Marketing: With your consent, to send newsletters, promotional offers, and updates about new templates (you can opt-out anytime)
• Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Payment Processing and Security

All payment transactions are processed through PayPal, a secure third-party payment processor. We do not store or have access to your credit card information, debit card details, or bank account numbers.

When you make a purchase:

• You will be redirected to PayPal's secure payment gateway
• PayPal encrypts your payment information using industry-standard SSL technology
• We only receive confirmation of your payment and necessary transaction details to fulfill your order
• PayPal's privacy policy governs the handling of your payment information

For more information about PayPal's privacy practices, please visit PayPal Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, including shopping cart and checkout processes
• Preference Cookies: Remember your settings such as dark mode preference and language selection
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and how to improve user experience
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: With PayPal to process your transactions securely
• Service Providers: With trusted third-party services that help us operate our website, process orders, and deliver templates (e.g., email services, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or transfer of our business assets
• Protection of Rights: To protect our rights, property, safety, or that of our users and the public
• With Your Consent: When you have given explicit permission to share your information

All third-party service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

6. Canva Templates and External Links

When you purchase a template from our store, we provide you with a link to access the design in Canva's platform. Please note:

• Canva is a separate third-party service with its own privacy policy
• Once you click the template link, you'll be subject to Canva's terms of service and privacy policy
• We are not responsible for Canva's data collection or privacy practices
• We recommend reviewing Canva's Privacy Policy

Our website may contain links to other websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Purchase History: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
• Communications: Retained for customer service and legal purposes
• Marketing Data: Retained until you withdraw consent or unsubscribe

When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request that we limit how we use your information
• Object: Object to our processing of your information for specific purposes
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our records.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

11. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Secure payment processing through PayPal
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Third-Party Services

We may use third-party services to help us operate our business, such as:

• Google Analytics: To analyze website traffic and user behavior
• Email Services: To send order confirmations and newsletters
• Hosting Providers: To host our website and databases
• Payment Processors: PayPal for secure payment processing

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

• We process your data based on legal grounds (contract fulfillment, legal obligations, legitimate interests, or consent)
• You have the right to lodge a complaint with a supervisory authority
• We will provide data breach notifications as required by law
• You can request to know what data we hold about you and how we use it
• We respect your right to erasure ("right to be forgotten") subject to legal requirements

15. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.